Average number of monthly support calls
Help Desk Institute industry average of 6 minutes
Requests x Minutes x employee cost per minute
Help Desk Institute industry average. 40% reduction with NSM
Calls x Minutes x employee cost per minute
Employee cost
Cost for technician + end user
Enter typical monthly visits required
NetSupport Manager reduces travel requirements by two thirds
Minutes x Average Employee Cost
Average on-site cost x total monthly visits
80% of on-site visits relate to end user downtime/training
Cost for Technician + end user downtime
Enter quotation provided by your NetSupport account manager
Based on 20% optional annual maintenance
Licence Cost + 1 year maintenance
Annual Maintenance
Annual Maintenance
